Holding power to account means holding ourselves to the same standard. We get things wrong sometimes, and when we do we want to hear about it, put it right in the open, and give you an independent route to appeal if we don’t. This page sets out the code we follow, how we handle corrections, how to complain, and how to escalate beyond us.

The Editors’ Code we follow

The Caymanian Journal. is regulated by the Independent Press Standards Organisation (IPSO) and reports in line with the Editors’ Code of Practice. The Code sets the standards we hold ourselves to, including:

• Accuracy — taking care not to publish inaccurate or misleading material, and correcting it promptly when we do
• A fair opportunity to reply to significant inaccuracies
• Respect for privacy, and care in the reporting of grief, shock, and personal information
• Particular care in reporting crime, court proceedings, and stories involving children

Corrections & clarifications

If you believe we have published something inaccurate or misleading, tell us and we will look into it. Email our corrections desk:

corrections@caymanianjournal.ky

Where a correction or clarification is warranted, we publish it promptly and give it prominence in proportion to the seriousness of the error. Online articles are corrected and clearly marked rather than quietly changed, and significant corrections are gathered together so the record is easy to find.

How to complain

To make a formal complaint about editorial content, contact:

complaints@caymanianjournal.ky

Alternatively, you may write to:

The Editor-in-Chief
The Caymanian Journal.
P.O. Box 31910
Grand Cayman KY1-1208
Cayman Islands

Please provide:

• The headline and publication date of the material
• A clear explanation of your complaint
• Any relevant supporting information

We aim to:

• Acknowledge complaints within 2–3 working days
• Provide a substantive response within 14 days, noting more complex complaints may require additional time

Where a complaint is upheld, we will take appropriate remedial action. This may include publishing a correction, clarification, or apology, or amending or removing online content.

Regulation & independent escalation

The Caymanian Journal. is a member of IPSO (the Independent Press Standards Organisation) which regulates the UK print and digital news industry. We abide by the Editors’ Code of Practice and are committed to upholding the highest standards of journalism. If you think that we have not met those standards and want to make a complaint, please contact us at complaints@caymanianjournal.ky. If we are unable to resolve your complaint, or if you would like more information about IPSO or the Editors’ Code, contact IPSO on +44 300 123 2220 or visit www.ipso.co.uk.

Complaints should be addressed to us in the first instance. If you are dissatisfied with our response, you may refer the matter to IPSO. Complaints to IPSO must normally be made within four months from the date of the conduct complained about, or the publication of the article, and only after we have been given the opportunity to respond.

Data protection

When you make a complaint, The Caymanian Journal. may collect and process personal information for the purposes of investigating, responding to and resolving your complaint. Information processed in connection with a complaint will be processed in accordance with our Privacy & Cookies Policy and may be used for investigating and responding to a complaint.

IPSO
Independent Press Standards Organisation
10 Eastcheap
London EC3M 1AJ
United Kingdom
Tel: 0300 123 2220
www.ipso.co.uk
inquiries@ipso.co.uk