'It was manic': patients describe meltdown at Worcestershire hospital -Jackie Gormleywith her husband Keith Gormley aged 74, a retired warehouse manager from St John’s, Worcestershire. who suffers from heart problems. Photograph: Dave Evitts/SWNS

Ambulances outside an accident and emergency ward. Photograph: Dan Kitwood/Getty Images

For more on this story go to: https://www.theguardian.com/society/2017/jan/07/nhs-boss-rejects-claim-of-humanitarian-crisis-in-hospitals