When virgin trains mess up and the older male train manager in the resulting conversation dismisses you with that hideously patronising word women shudder at in contexts such as these: "honey" @virgin_trainsEC.

Sorry for the mess up Emily, would you prefer "pet" or "love" next time? ^MS

Wonderful to see that @virgin_trainsEC take complaints of rude and misogynistic behaviour seriously. Stunned.@EverydaySexism @VirginTrains

Virgin Trains EC

✔@Virgin_TrainsEC


Replying to @EmilyLucindaRC

We apologise unreservedly for this tweet and any offence that it may have caused. To avoid causing more offence we have deleted the original post.

Ayesha Hazarika@ayeshahazarika



Wow. Not sure old fashioned unfunny sexism is a smart way to reply to a customer complaint @Virgin_TrainsEC Especially when the taxpayer is going to have bail you out for being crap. Think an apology to @EmilyLucindaRC is in order.https://twitter.com/virgin_trainsec/status/948119132427386880 …

✔@Claire_Phipps



There’s quirky social media customer service and then there’s condescending #everydaysexism customer service…@Virgin_TrainsEC pic.twitter.com/5Tht26nMtm

✔@drkatedevlin




Uh, @Virgin_TrainsEC, did you miss that bit of 2017 where tolerance for sexist s**t reached an all time low? pic.twitter.com/HEWCyW1J4A

✔@CCriadoPerez


Replying to @Claire_Phipps @Virgin_TrainsEC

The thing that annoys me most about that response is the implication that we’re actually dumb enough not to know that’s what’s up, rather than to have made the calculation, given they screw us either way, not to be silent.

Replying to @Virgin_TrainsEC @EmilyLucindaRC

So instead of giving good customer service, you thought it would be best to mimick the behaviour being complained about? Does the whole company enjoy demeaning women or just you two?

Holy Crap, really @Virgin_TrainsEC

Wow, just Wow!

I hope you let MS use the flux capacitor to go back to 1955 where their comments might be considered normal

But seriously, I hope you have apologised and stopped MS tweeting!#wow #badcustomerservice https://twitter.com/virgin_trainsec/status/948119132427386880 …

Replying to @Virgin_TrainsEC @EmilyLucindaRC

Is sexism your default response to complaints?