CAL
closely monitoring Coronavirus

Implements
new measures for healthy travel

As
Cayman Airways Limited (CAL) has been closely monitoring the
situation regarding the Coronavirus (COVID-19), several proactive and
voluntary measures have been implemented to help ensure the continued
safety and well-being of CAL passengers and employees.

The
three main areas of focus have been: the cleaning of aircraft; the
sanitization of catering items and equipment; and clean environments
for employees and customers.

“Our
regular cleaning practices for aircraft have always met or exceeded
all regulatory guidelines, both locally and in the markets we serve,
and now we’ve introduced enhanced and specialized cleaning measures
between flights daily,” said Cayman Airways President and CEO,
Fabian Whorms. “For every flight you take with Cayman Airways, you
can rest assured that your safety and well-being, as well as that of
our employees, are our top priority at every step of your journey
with us.”

Mr.
Whorms said that, in accordance with required procedures, all
catering equipment on board CAL’s aircraft already undergo a
thorough sanitization regimen, but that the company’s catering
providers locally and overseas have also now introduced their own
enhanced sanitization measures and procedures at their facilities, as
well as for the transportation of scheduled catering to and from
CAL’s aircraft.

CAL’s VP Airport Operations, Ivan
Forbes, said: “We work closely with all airport authorities in the
markets we serve to ensure a clean and safe environment for our
employees and customers. Our airport partners are ensuring that
check-in areas and departure gates are maintained in a suitable
sanitary condition, while all Cayman Airways employees, especially
those on the frontline, are being briefed on the best practices and
health advisories issued by the World Health Organisation (WHO) and
local health officials with regards to how to stay germ free and
healthy in the fight against COVID-19.”

Cayman
Airways is advising customers to stay updated on the latest
developments related to COVID-19 from trusted sources, and to
implement their own strategies for a healthy travel experience based
on the guidance of the WHO and the health authorities in their area.
Customers are also urged not to travel when sick, and are encouraged
to travel with their own hand sanitizer.

Cayman Airways has also extended its change-fee waiver deadlines to further accommodate passengers wishing to change their travel plans during this time. Passengers wishing to make changes to an existing ticket for travel to or from international destinations may do so without being subject to the change fee, providing: travel is on Cayman Airways; the ticket was purchased prior to March 3, 2020; and travel is scheduled between March 2, 2020 through April 30, 2020. Travel can be rebooked within the validity of the original ticket, but changes must be made on or before April 30, 2020, and any fare difference will apply at the time of rebooking. Any new tickets bought on or before March 31, 2020 will not be subject to change fees, but the ticket will be non-refundable, and this applies for travel up to October 31, 2020. Customers wishing to change their bookings should contact their travel professional or call Cayman Airways Reservations on: 345-949-2311; 1-800-422-9626 (toll free in the USA); 866-759-1372 (toll free in Jamaica); or 800-2791-9422 (toll free in Honduras).

CAL extends
change-fee waiver for international travel

As
Cayman Airways continues to closely monitor developments related to
the Novel Coronavirus (COVID-19), the change-fee waiver currently in
effect has been extended.

Cayman
Airways will be waiving applicable change fees for passengers
travelling to or from international gateways, providing:

• Travel
  is on Cayman Airways (waiver applies only to Cayman Airways flights)
  
• The
  ticket was purchased prior to March 3, 2020
  
• Travel
  is scheduled between March 2, 2020 through April 30, 2020
  

Travel
can be rebooked within the validity of the original ticket, but
changes must be made on or before April 30, 2020.

Effective
March 3, 2020, any new tickets purchased on or before March 31, 2020
will not be subject to a change fee. However, the ticket will be
non-refundable. This waiver of change fees will apply for tickets
purchased during this timeframe for travel up to October 31, 2020. It
is important to note that, while change fees will be waived, fare
differences may still apply.

For more information and to request itinerary changes, customers can call Cayman Airways Reservations on 345-949-2311 or 1-800-422-9626 (toll free within the USA).

NOTE:

We have also launched an informational page on the Cayman Airways website for customers, which can be found here: https://www.caymanairways.com/coronavirus

This page will be updated regularly as needed.