BA boss 'won't resign' over flight chaos

From BBC

BA chief executive Alex Cruz says he will not resign and that flight disruption had nothing to do with cutting costs.

EU flight delay rights

• If your flight departed from within the European Union or was with a European airline, you might have rights under EU law to claim if the delay or cancellation was within the airline's control.
• Short-haul flights: 250 euros for delays of more than three hours
• Medium-haul flights: 400 euros for delays of more than three hours
• Long-haul flights: 300 euros for delays of between three and four hours; and 600 euros for delays of more than four hours
• If your flight's delayed for two or more hours the airline must offer food and drink, access to phone calls and emails, and accommodation if you're delayed overnight - including transfers between the airport and the hotel.