Warning to merchants from CITA

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  • The establishment has a physical address in the United States.
  • The establishment has a bank account in the United States.
  • The establishment processes transaction in US American Dollars.
  • P.O. Box is not accepted as an address.
  • In the field “Reference”: please include your Merchant/Establishment number (10 digits)
  • In the field “Capacity”, put in “owner, director, manager, president” (legal representative is not accepted).
  • A 800 # has been established to facilitate filing of forms and support inquiries on status of existing filing – the number to contact is 1-800-297-2639 Option 1. Since experiencing a high volume of calls, please persist and/or send an email to 6050W@aexp.com with your complete information and best hours in which you can be contacted. Forms and instructions are linked below.
  • More information available at www.americanexpress.com/confirm.
  • Should you have questions regarding filing requirements for credit cards other than American Express (i.e. MasterCard, Visa, Discover), you should contact your merchant account representative.
  • I will keep you posted on any updates on this situation.

Published January 28, 2013

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