What do shoppers want?

• Consumer price sensitivity. (55%)
• Online competitors eroding their business. (49%)
• Lack of consistency and productivity from employees. (49%)
• In-store service complaints when disgruntled shoppers can easily buy online (even from the store).
• Lack of competitive differentiation.
• Overall customer dissatisfaction with the in-store experience.

It's about more than price

Mark Cuban predicts this will make someone a trillion dollars

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